Privacy Policy

Adopted by Strive Financial Pty Ltd ACN 625 878 220 on 19 August 2026

This policy explains how Strive Financial Pty Ltd collects, uses, discloses and stores personal information, including information used to verify identity through the Document Verification Service (DVS).

1. About This Policy

Strive Financial Pty Ltd ("Strive", "we", "our", "us") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Strive Financial provides business and investment loans only to companies and trusts with company trustees. We do not provide consumer credit regulated under the National Consumer Credit Protection Act 2009 (NCCP Act).

2. Information We Collect

We may collect the following types of personal information:

  • Full name, email address, phone number, and residential address
  • Business name, ABN/ACN, business type, and industry
  • Loan application details including loan amount, purpose, and security property information
  • Financial information including property values, mortgage details, and debt information
  • Information provided by your broker or accountant on your behalf
  • Identity verification information, including information contained in identification documents such as your date of birth, gender, driver licence details, passport details, visa or citizenship information, birth certificate details, Medicare details, and facial images
  • Messages and any details you provide when using our website AI chat assistant
  • Website usage data including IP address, browser type, and pages visited

3. How We Collect Information

We collect personal information:

  • Directly from you when you submit a loan application or contact us
  • From your authorised representative (broker, accountant, or advisor)
  • From third-party service providers assisting with your application
  • Through identity verification services, including the Document Verification Service (DVS)
  • Through our website using cookies and analytics tools
  • Through our website AI chat assistant when you send it messages

4. How We Use Your Information

We use your personal information to:

  • Assess and process your loan application
  • Verify your identity
  • Communicate with you about your application and our services
  • Comply with legal and regulatory obligations
  • Improve our products, services, and website
  • Send you relevant updates about our business lending products (with your consent)

You can opt out of receiving marketing updates at any time by calling us on 1300 478 748, emailing info@strive.financial, or using the unsubscribe option in any marketing message.

5. Disclosure of Information

We may disclose your personal information to:

  • Our lending partners and investors involved in funding your loan
  • Legal service providers engaged for loan documentation and settlement
  • Valuation firms for property assessments
  • Identity verification service providers and relevant government agencies where required to verify your identity
  • Technology service providers including Vercel (website hosting and secure database storage of application data), Resend (email notifications, contact form delivery, and chat transcript delivery), Anthropic (the AI service that powers our website chat assistant), and Google Analytics (website usage analytics)
  • Regulatory bodies as required by law

Conversations with our website AI chat assistant are processed by Anthropic to generate responses and a transcript of each conversation is emailed to our team so we can follow up on enquiries and improve our service. Please do not enter sensitive personal or financial information into the chat assistant. To apply for a loan or share such details, use our secure application form or contact us directly.

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Document Verification Service (DVS)

6.1 How We Use Your Information

Strive uses the Document Verification Service (DVS) to verify the identity of customers.

When using the DVS, we may collect personal information such as your name, date of birth, address, and information contained in identification documents. This information is used to verify your identity and help us comply with our legal and regulatory obligations by matching information from a document presented as proof of identity against information held by the agency that issued the document.

We may use or disclose an Australian Government Related Identifier where:

  • it is reasonably necessary for us to verify your identity for the purposes of our activities or functions;
  • the use or disclosure is reasonably necessary for us to fulfil our obligations to an Australian Government agency or an Australian State or Territory authority; or
  • the use or disclosure is required or authorised by Australian law or by a court or tribunal order.

6.2 Information Used for DVS Verification

For identity verification purposes, we may collect and use information including:

  • biographic information such as your name, address, date of birth, and gender;
  • visa and citizenship information, including visa or citizenship status and country of citizenship;
  • driver licence information, including your licence number and licence type;
  • passport information, including nationality, passport number, and expiry date;
  • birth information, including a birth certificate number;
  • Medicare information, including a Medicare card number; and
  • facial images.

We collect and handle this information in accordance with the Privacy Act 1988 (Cth).

6.3 If You Decline to Consent

If you do not consent to Strive verifying your identity using the DVS, we may use another method to verify your identity. Alternative verification methods may take longer or provide a different level of security.

We may be unable to provide you with our services if we cannot satisfactorily verify your identity.

6.4 DVS Privacy Concerns

If you believe your personal information has been incorrectly collected, used, or handled in connection with identity verification or the DVS, please contact us using the details in the Contact Us and Complaints section below.

7. Overseas Disclosure

Some of our technology service providers store or process data on servers located outside Australia, primarily in the United States. This means your personal information may be disclosed to, and stored by, recipients located overseas. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes encrypted data transmission (SSL/TLS), secure database storage, and access controls limiting who can view your information.

9. Data Retention

We retain personal information only for as long as it is needed for the purposes described in this policy, or as required to meet our legal, regulatory, and record-keeping obligations.

Where we are required by law to retain customer identification records, we will retain those records for the required period.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

10. Data Breaches

If a data breach involving your personal information occurs that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

11. Access and Correction

You have the right to access and correct the personal information we hold about you. To request access or make corrections, please contact us using the details below. We will respond to your request within 30 days.

12. Cookies and Analytics

Our website uses cookies and third-party analytics services (including Google Analytics) to understand how visitors use our site. Analytics cookies are only set if you accept them through the cookie consent banner on our website. You can also disable cookies through your browser settings, though this may affect your experience on our website, and you can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated revision date.

14. Contact Us and Complaints

If you have any questions about this Privacy Policy, have concerns about how your personal information has been handled, including in connection with the Document Verification Service, or wish to make a complaint, please contact our Privacy Officer:

We will acknowledge your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.