Privacy Policy

Last updated: May 2026

1. About This Policy

Strive Financial Pty Ltd ("Strive", "we", "our", "us") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Strive Financial provides business and investment loans only to companies and trusts with company trustees. We do not provide consumer credit regulated under the National Consumer Credit Protection Act 2009 (NCCP Act).

2. Information We Collect

We may collect the following types of personal information:

  • Full name, email address, phone number, and residential address
  • Business name, ABN/ACN, business type, and industry
  • Loan application details including loan amount, purpose, and security property information
  • Financial information including property values, mortgage details, and debt information
  • Information provided by your broker or accountant on your behalf
  • Messages and any details you provide when using our website AI chat assistant
  • Website usage data including IP address, browser type, and pages visited

3. How We Collect Information

We collect personal information:

  • Directly from you when you submit a loan application or contact us
  • From your authorised representative (broker, accountant, or advisor)
  • From third-party service providers assisting with your application
  • Through our website using cookies and analytics tools
  • Through our website AI chat assistant when you send it messages

4. How We Use Your Information

We use your personal information to:

  • Assess and process your loan application
  • Communicate with you about your application and our services
  • Comply with legal and regulatory obligations
  • Improve our products, services, and website
  • Send you relevant updates about our business lending products (with your consent)

5. Disclosure of Information

We may disclose your personal information to:

  • Our lending partners and investors involved in funding your loan
  • Legal service providers engaged for loan documentation and settlement
  • Valuation firms for property assessments
  • Technology service providers including Vercel (website hosting and secure database storage of application data), Resend (email notifications, contact form delivery, and chat transcript delivery), Anthropic (the AI service that powers our website chat assistant), and Google Analytics (website usage analytics)
  • Regulatory bodies as required by law

Conversations with our website AI chat assistant are processed by Anthropic to generate responses and a transcript of each conversation is emailed to our team so we can follow up on enquiries and improve our service. Please do not enter sensitive personal or financial information into the chat assistant — to apply for a loan or share such details, use our secure application form or contact us directly.

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Overseas Disclosure

Some of our technology service providers store or process data on servers located outside Australia, primarily in the United States. This means your personal information may be disclosed to, and stored by, recipients located overseas. Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes encrypted data transmission (SSL/TLS), secure database storage, and access controls limiting who can view your information.

8. Data Retention

We retain personal information only for as long as it is needed for the purposes described in this policy, or as required to meet our legal, regulatory, and record-keeping obligations. When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

9. Access and Correction

You have the right to access and correct the personal information we hold about you. To request access or make corrections, please contact us using the details below. We will respond to your request within 30 days.

10. Cookies and Analytics

Our website uses cookies and third-party analytics services (including Google Analytics) to understand how visitors use our site. These services may set cookies on your device. You can disable cookies through your browser settings, though this may affect your experience on our website. You can also opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated revision date.

12. Contact Us and Complaints

If you have any questions about this Privacy Policy or wish to make a complaint, please contact us:

We will acknowledge your complaint and respond within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.